Giving each of our property management teams the ability to actively monitor, analyze, and act on customer feedback is critical for ensuring that we can consistently provide the best possible experience for all of our guests.”Īfter evaluating multiple options, MGM Resorts selected Medallia for its hospitality solution that both captures feedback from thousands of guests each day and delivers intuitive real-time insights and actions back to employees, enabling them to rapidly identify issues, improve processes, and resolve problems. “We are impressed with the user-friendliness and advanced functionality of Medallia’s SaaS solution. “Guest experience is the key strategic centerpoint in our competitive hospitality industry,” said David Tsai, Vice President of Strategic Operations, MGM Resorts. Other investments include MGM Macau, China. MGM Resorts owns and operates 15 resorts in Nevada, Mississippi, and Michigan, including some of the most distinctive luxury brands on the Las Vegas Strip: Bellagio, Mandalay Bay, MGM Grand, and ARIA. Through Medallia’s easy-to-use application, all levels of the organization can leverage insights from real-time feedback and take action to create memorable experiences. PALO ALTO, California, Novem- Medallia® ( ), the global leader in SaaS Customer Experience Management (CEM) solutions, announced its selection by MGM Resorts International (NYSE: MGM) to empower all MGM Resorts teams –from the frontline to the executive team– to improve the guest and customer experience.
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